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GENERAL PURPOSE

Under general direction, this person will provide timely service to our customers and PNC sales team, and supply administrative support by providing sales related support activities. Responsibilities generally cover the ability to meet customer needs and insure that customer orders are being handled in a timely and professional manner. Promotes the sale of packaging related products and services by interacting with customers and prospects. Secures new orders and continues to service customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned and are subject to change at any time due to reasonable accommodation or other reasons.

Responsibilities include receipt of product orders, assistance to salespersons with customer callbacks, tracking orders and product research, and entering drop ship customer orders as well as warehouse orders.

Process all customer orders and other pertinent data into computer system. Track and follow up on orders and provide system note entry to ensure successful completion, modifying as necessary. Demonstrating accuracy and thoroughness in all work, and providing in a timely manner.

Professionally communicate promptly with customers by telephone, email or in person and receive orders for product. Manage large volume of customer calls. Excellent phone etiquette and outstanding skill in dealing with difficult customer situations. Ability to address complaints concerning billing or service rendered.

Informs customers and prospects of new products or services and changes in pricing.

Liaison between sales and corporate administration, resolving problems and ensuring information to provide to necessary parties in an accurate and timely manner. Provides administrative support and assistance.

Education / Experience

**Will substitute Education in lieu of experience requirements

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